Last updated: August 12, 2026
At MG8, we understand that plans change. Here's how order cancellations work.
Cancelling Before Shipment
If you need to cancel your order, contact us as soon as possible at support@getmg8.com with your order number.
- If your order has not yet shipped, we can cancel it and issue a full refund to your original payment method within 5–7 business days.
- If your order has already shipped, we're unable to cancel it — but you're welcome to return it once received under our Return and Refund Policy.
Cancellation Window
Orders are typically processed within 1–2 business days, so cancellation requests are most likely to succeed if made within a few hours of placing your order. Once an order enters processing, we cannot guarantee it can be stopped.
Subscription Cancellations
If you're on a Subscribe & Save plan, you can cancel anytime with no commitment. To cancel:
- Email us at support@getmg8.com with your order/subscription details
- Cancellations must be requested before your next scheduled billing date to avoid being charged for the upcoming shipment
- We'll confirm your cancellation by email within 24–48 hours
Refunds on Cancelled Orders
Approved cancellations are refunded in full to your original payment method within 5–7 business days. Processing times may vary depending on your bank or card issuer.
Questions?
For any cancellation requests or questions, contact us at:
📧 Email: support@getmg8.com
🌐 Website: getmg8.com